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QUESTIONS ABOUT PLACING MY ORDER
What are your shipping charges? Click here for the shipping and handling chart.
What delivery service will you use for my order? We will choose the best shipping method for your order (UPS or USPS). Next & Second Day shipping are also available at an extra charge.
Will I be charged tax? Sales tax is applied to NY and MA orders only. Exempt professional growers need to have the exempt certificate on file with us.
Do you ship year-round? Yes (for seeds and supplies), however products may be in short supply at the end of the busy ordering season (late spring and summer). Live plants are only shipped in April and May based on your zone, and bulbs and tubers ship in March, April, May. Onion plants ship from Dec. - Apr. based on your area.
Do you ship internationally? Sorry, we do not ship internationally.
Why might I have to wait in queue to get to a Customer Care representative? Our peak days are Mondays and Fridays, but calls are routed to our operators in the order that they are received.
Do you have "terms" accounts? Yes! We offer ship now-pay later options. Click here.
Can you ship COD? Sorry, because of the extra expense and problems with delivery, COD orders are not accepted.
Do you offer discounts? Yes! We offer standard discounts and loyalty discounts. Click here for more information.
Do you offer money-saving specials? Yes! Subscribe to receive our email newsletters and promotions. Click here.
Can I pick up my order from your facility to save on shipping charges? Yes! Local customers may call and place their order at least 24 hours ahead of time and arrange for pickup.
Do you have any garden stores? No. We are a mail-order (and online) company, but you may pick up your order at our facility. See above.
Why can't you ship live transplants to WA, OR, CA and AZ? Your state has regulations that prevent the importing of live plants into your state.
QUESTIONS ABOUT THE ORDER I ALREADY PLACED:
When will my order ship? Orders are processed within 24 hours of receipt (not counting weekends) and ship from our warehouse within 24-48 hours (72 hours total - not counting weekends).
How can I track my order? Currently orders cannot be tracked online, however please call us and we'll be happy to give you tracking information.
How can I find out what I ordered last year? Please contact us and we can mail you a copy of a previous order.
What is your return policy? All orders returned to us within 30 days from delivery are entitled to a refund or credit. They must be returned in unopened, saleable condition. All orders returned to us must be accompanied by a return authorization number. Please call us for this number.
QUESTIONS ABOUT SEEDS AND OTHER PRODUCTS:
How many seeds in a pound, for those vegetable seeds that are sold by weight? This varies with different items. Please see each species page for weight to seed count conversion.
What is pelleted (Pltd.) seed? Some seed is offered in this convenient, easy to see and space, pelleted form. An inert material on each seed builds the seed size up, ensuring easier handling. Pelleted seed helps smooth your production operations and we urge you to give our selection a try!
What are the differences between treated seed, Insect Guard, untreated seed and organic seed?
- Treated seed has been treated in an appropriate manner to protect them from specific seed or soil-borne diseases and thus improve their performance for you. The treatment may be hot water, chemical or biological, depending on the pathogen involved. Such treatment is applied under controlled conditions, in a commonly recognized fashion at the manufacturer's recommended rate when appropriate.
- Untreated seed is offered in a clean, untreated condition. They should only be planted when soil conditions are ideal and quick germination can be realized to establish a successful field population. Some species are only offered as untreated seed such as lettuce, most herbs, gourds and endive.
- Insect Guard provides additional protection from certain insects and pest damage and provides contact and systemic protection.
- Organic seed is only produced by production companies and distributed through dealers that have been certified by an accredited USDA certifier or an offshore certifier that is recognized by the USDA. Organic seed is only sold as untreated seed. Unlike conventionally produced untreated seed, organic seed is only produced on certified organic land using only certified organic methods of seed production. Organic seed should only be planted when soil conditions are ideal and quick germination can be realized to establish a successful field population.
How many seeds does it take to plant an acre? You can calculate your population per acre by taking - for example - 6,272,640 (number of square inches in an acre) and divide by the number of inches between the rows (36), then dividing again by the number of inches within the row (9). 6,272,640 ÷ 36 = 174,240 and 174,240 ÷ 9 = 19,360 seeds per acre.
What are plugs and liners?
- Plugs are grown from seed. The seeds are sown into a plug tray with an automatic seeder, and each seedling grows in its own separate cell. A standard plug tray is about 21” long by 11” wide, but the number of cells per tray varies. Our plug sizes range from 128 cells per tray (the largest plugs we offer) to 200, 216, 288, 384 and 512 cells per tray (the smallest plugs we offer).
- Liners are generally grown from cuttings, and they are larger than plugs. This method of vegetative propagation is used for varieties that do not produce seed reliably or do not grow true to type from seed. Growing from cuttings requires more space than seedlings, and larger cells with a greater soil volume. A standard liner tray is also about 21” long by 11” wide, but the number of cells per tray is typically 102, 84, 72 or 50.
Why do some varieties become back ordered or out of stock? Just as you have to work with nature in producing a crop of vegetables or flowers, our seed suppliers have to work with nature to produce a crop of viable seeds. Sometimes there's just not enough seed from a given crop to meet the demand. Harris sells only seeds that meet the highest criteria. We place multiple orders for seed throughout the growing year. At times you may have to wait for a fresh seed crop to be harvested before we can provide the seed to you. Sometimes there is an unprecedented demand for varieties that address disease or climactic conditions. In those cases, demand may simply exceed supply. Our suggestion for ensuring that you receive the varieties that you prefer: order as soon as possible after you receive our catalogs.
Why has Harris Seeds stopped carrying my favorite variety (vegetable or flower)? Unfortunately, each year our suppliers discontinue producing varieties that have been staples with our customers for many years. Breeding programs are producing new products at an unbelievable rate now and many older varieties are being replaced by the newer ones. Please call anytime you no longer see a favorite variety listed. We will be happy to recommend a suitable substitute.
QUESTIONS ABOUT CATALOGS:
When will I receive my catalog after submitting a request? You will receive your home garden catalog within 3 weeks. You will receive professional grower catalogs within 10 days.
If I am on your mailing list already, when will I receive your catalogs?
Home Garden Catalog: last week of December
Professional Ornamental Growers' Seed Catalog: July
Professional Vegetable Growers' Catalog: October
Plug & Liner Catalog for Professional Growers: August
Organic & Untreated Seeds Catalog: November
QUESTIONS ABOUT THE WEBSITE:
Why do I need to submit my email address when I place my order? - Your email is used to send you a confirmation of your order. Your email will be kept in strict confidence. If you checked the subscribe button, you'll be subscribed to Harris Seeds newsletters only, and you may unsubscribe at any time.
Do I need a username and password to place an order? - No, this is optional, but if you do save your customer information the first time you order, your information will be filled in for you the next time you login.
How do I order from both home garden and professional grower websites? - Currently you'll have to place separate orders, but if you call us immediately, we can combine the orders so you'll only be charged one shipping and handling fee.
A confirmation page did not appear after clicking the final checkout button, or I was returned to the homepage. Did my order go through? - Check to see if you received an email confirmation. If not, please call us and we can check to see if your order went through.
Why didn't my cash discount appear on my web order? - Standard cash discounts are applied after your order is submitted through our website.
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